Customer care
Returns, cancellations & damage
Last updated August 31, 2026
Please review before ordering
Furniture orders require careful measurement and finish selection. Review product dimensions, finishes, doorways, stairs and room access before purchasing.
Before shipment
Contact us as soon as possible if you need to cancel. We will make every reasonable effort to stop an order before it is released or shipped. An order cannot be canceled once it has entered transit.
Furniture returns
Furniture is final sale except when an item arrives damaged, defective, or materially different from the item ordered. We do not accept returns for fit, color variation, comfort preference, buyer's remorse, or difficulty moving an item into the home. Please review measurements, finishes, and access points before ordering.
Damage or defects
Report damage or defects within 48 hours of delivery. Include your order number, a description, photos of the item, packaging, shipping label, and delivery receipt. Keep all packaging until we provide instructions. Depending on the issue, we may arrange parts, repair, replacement, or refund.
Refund timing
Approved refunds are issued to the original payment method. Your bank or card issuer controls how quickly the credit appears after we process it.